UCD Global Guides

What are the duties and responsibilities of a UCD Global Guide?

1. To staff (be physically present) at the Global Lounge Welcome Desk.
2. To provide peer support and answer students’ questions regarding UCD and student life.
3. To assist with any general walk-in queries from prospective and current students, parents, agents, or staff.
4. To help with signposting and orientation for international students around campus and to provide information on public transport and local facilities.
5. To assist with events and activities within the Global Lounge. 
6. To assist in the planning of events and any associated preparation, i.e. be responsible for room set-up, seating plan and Laptop/PA system; ensure the smooth running of events and deal with any technical issues that may arise; be the main point of contact with event organisers; welcome guests and deal with ticketing and crowd control.
7. To track event records e.g., number of people at events, photos, testimonials, and feedback.
8. To assist with creating content for UCD Global’s social media channels.
9. To assist with creating graphics on Canva and recording videos to promote events and activities relevant to the Global Community Team.
10. To speak at information sessions and talks in the UCD Global Lounge, or via virtual platforms, e.g., Orientation, Student Panel Sessions, and UCD Global recruitment events.
11. To welcome and assist UCD Global Lounge users and ensure a relaxing and supportive environment.
12. To ensure that the UCD Global Lounge is always kept tidy and all equipment is maintained.
13. To assist with Reception cover when required.
14. To ensure that there is no infringement of ‘house rules’, ‘health and safety’ or equality guidelines.
15. To assist with campus tours.
16. To complete Task Sheets during each shift and inform their Line Manager if certain tasks cannot be completed.
17. To be available to assist with any internal or external tasks or activities as requested by your Line Manager.

The ideal UCD Global Guide will have the following qualities, experience and skills:

• Strong interpersonal, intercultural and communication skills.
• Commitment to helping ensure that international students get the best out of their UCD experience.
• Good organisational, administrative, technical and social media skills.
• A flexible approach and an open-mind.
• Experience of dealing with diverse cultures.
• Reliability and punctuality.
• Ability to represent UCD Global to the highest standard.
• A good knowledge of UCD and its student support services, campus and transport links.
• A good knowledge of Dublin and popular tourist attractions.  

Please note that this role involves some manual lifting, i.e. moving tables and chairs or room set-up.

An opportunity to enhance your college experience by being part of a dynamic student-facing team.

Training will be provided on the following topics:

• The role of the Global Guide
• Introduction to the Global Lounge & UCD Global
• Responding to student queries
• Dignity and Respect
• Intercultural Awareness
• Creating social media content
• AV equipment and hybrid technology
• Reception duties

Payment: Global Guides will be paid an hourly rate.

Applications for the Global Guide role are currently closed. The UCD Global Community Team will open applications for the academic year 2025/2026 near the end February 2025.

Check back here in February for information on the recruitment process and how to apply.

• All UCD students who will have completed one academic year at UCD by the end of May 2025 are invited to apply, including postgraduate students.

• Mandatory training will take place in August 2025 and January 2025. Training for August 2025 will occur the week of 25 August 2025. Global Guides must be available to attend any training responsibilities in-person at the UCD Belfield campus between the 25th August and 29th August. 

• Global Guides are generally allocated 3 shifts per week (4 hour shifts) during the teaching term. Shifts are decided on the Wednesday of each week and agreed between the Global Engagement & Outreach Officer and the individual Guides depending on weekly availability. The number of Guides needed per morning and afternoon shift is also dependent on events and the Global Lounge week's schedule.

• Global Guides must be available to work during Orientation weeks in September 2025 and January 2026. For January Orientation, the working period is approximately the week before the Spring Teaching Term. For September Orientation, this is approximately the week before the Autumn Teaching Term begins, and the first 2 weeks of the Autumn Teaching Term. Complete dates are confirmed for Global Guides in advance of the start of Teaching Term. Further details will be given to shortlisted candidates. 

• Global Guides are eligible to apply for a UCD Advantage Award which formally acknowledges student engagement in co-curricular activities.
• Further details will be given to shortlisted candidates.